We value your feedback

We value your thoughts, feelings and opinions regarding the delivery of our service. We will proactively seek solicited and unsolicited feedback from you and your significant others at various points during service delivery, to ensure that services are meeting your needs. 

We will ensure that your feedback, including compliments, complaints and suggestions are handled courteously, professional and in a timely manner in all instances and that feedback contributes to continuous improvement opportunities for Spectrum Therapy WA services. Your feedback is greatly appreciated and can be submitted (at any time) in person or via email at feedback@spectrumtherapywa.com.au.

If you do not feel comfortable sharing your feedback with Spectrum Therapy WA directly, you can contact one of the following agencies:  

You can choose a support person to assist you with your complaint or feedback. This person can be a friend, family member, staff member or an advocate from another organisation. The below are some of the advocacy services available to assist you with a complaint.


Health and Disability Services Complaints Office (HaDSCO) 

Phone: (08) 6551 7600 or 1800 813 583  

Email: mail@hadsco.wa.gov.au

Website: www.hadsco.wa.gov.au 


Western Australia Consumer Protection 

Phone: (08) 6552 9596 or 1300 304 054 

Email: consumer@dmirs.wa.gov.au 

Website: www.commerce.wa.gov.au/consumer-protection 


Commonwealth Ombudsman 

Email: ombudsman@ombudson.gov.au 

Website: www.ombudsman.gov.au 


Department of Communities  

Phone: (08) 6217 6888 or 1800 176 888 


Australian Health Practitioner Regulation Agency  

Phone: 1300 419 495 

Website: www.ahpra.gov.au 


People with Disabilities WA Inc.  

Phone: (08) 9485 8900 or 1800 193 331  


National Relay Service  

Phone: 133 677  

Email: info@pwdwa.org   

Website: www.pwdwa.org 


Individual Disability Advocacy Services (IDAS)  

Phone:1300 648 655  

TTY: (08) 9470 2831  

Email: idas@sscls.asn.au   

Website: www.sscls.asn.au 


Ethnic Disability Advocacy Centre Inc. (EDAC)  

Phone: (08) 9388 7455 or 1800 659 921  

Email: admin@edac.org.au   

Website: www.edac.org.au 


Complaints Resolution and Referral Service Abuse and Neglect Hotline (Disability Employment Service Complaint Hotline)  

Phone: 1800 880 052